Effective Date: April 1, 2026
This policy applies to physical PL$Y merchandise sold by Play Money, LLC.
1. Returns
Returns are accepted within 30 days of delivery if:
Items are unused
Items are in original condition
Proof of purchase is provided
Final sale items, including limited edition drops, cannot be returned.
2. Refunds
Once received and inspected, approved refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Items
Report issues within 7 days of delivery to:
support@getplaymoney.com
Include photos and order details.
We will replace or refund eligible orders.
4. Exchanges
Exchanges are subject to inventory availability.
5. Return Shipping
Customers pay return shipping costs unless the return is due to an issue with our product (damaged or not as described) or a mistake on our end.